Return and Refund Policy
At EVOSY, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible. For our full refund policy see the customer agreement below.
Within 30 Days - You must return your product within 30 days of the product being shipped. Returns must be shipped back to our warehouse within 30 days.
All Products that include precious and semi-precious stones cannot be returned or exchanged and constitute a final sale.
Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. EVOSY may reject the returned product if there is damage, scratches or dents to the product and/or product packaging.
If a product is deemed unfit for return, EVOSY will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options.
- The product will be shipped back to the customer at a shipping cost of $30; or
- The product will be recycled.
- If you do not select one of the above options within 30 days of EVOSY informing you that your return has been rejected, the product will be recycled.
Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment.
Due to the nature of physical gift cards, we are unable to offer any returns/refunds on gift card orders once they have been printed. If a card order has moved to the proofing stage but not printed, a $15 charge will apply, which will be taken from the refund provided.
As long as your return adheres to the requirements described above, follow these steps to return your product:
Please fill out the form at https://www.evosy.com/a/returns
After reviewing your return form, we will inform you that you can return your order.
We will receive and review the products you’ve returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 8 business days for this process.
If you have any questions or concerns about making a return, feel free to contact our EVOSY support team at contact@EVOSY.com.